Privacy policy
At Camelicious, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website www.camelicious.ae, purchase our products, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details, payment gateway tokens (we do not store full card details).
Order Information: Products purchased, order history, delivery preferences.
Technical Information: IP address, device details, browser type, cookies, and usage data.
Marketing Preferences: Subscriptions to newsletters, promotional emails, or SMS/WhatsApp updates.
2. How We Use Your Information
We use your data to:
Process and fulfill your orders.
Provide customer support and respond to inquiries.
Improve website performance and user experience.
Send marketing communications.
Comply with UAE legal and regulatory requirements.
3. Sharing of Information
We may share your information only with:
Payment Gateways to process secure transactions.
Service Providers: IT support, analytics tools (Google Analytics, Meta Pixel) to improve website performance.
Authorities: If required by UAE law, regulation, or government request.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Tracking
We use cookies and tracking tools to:
Enable website functionality.
Understand browsing behavior.
Deliver relevant advertisements on platforms like Google, Facebook, Instagram, and TikTok.
You can manage or disable cookies in your browser settings.
5. Data Security
We take reasonable measures to protect your information:
Encrypted payment transactions.
SSL-secured website browsing.
Restricted access to personal data within our company.
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (UAE & International Customers)
You have the right to:
Request access to your personal data.
Request correction or deletion of inaccurate information.
Opt-out of marketing communications at any time.
Withdraw consent for data processing (subject to legal obligations).
To exercise these rights, please contact us at info@camelicious.ae
7. Retention of Data
We keep your personal data only as long as necessary for:
Order processing and delivery.
Compliance with UAE tax and legal obligations.
Resolving disputes and enforcing agreements.
8. Children’s Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at info@camelicious.ae